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Return policies:  There are no cancellations after 24 hours of purchase of DVD's,workout journals or cookbooks.  There are no Refunds!  All sales are final!  Customer is responsible for return shipping on Dvd's and other products.    If item is defective please call (901)366-2866 for more detailed  information on our return policies.  Shipping policies:  All items will be charged a flat shipping rate. Please visit yvettesmith.com/store for more information about shipping.  Free shipping for onsite pickup!  Call now! to find out details. (901)366-2866. No payments will be taken online for Personal Training or other services. Appointment only!  Please call to find out availability.